Exception handling engine
An exception engine for a logistics network — turning delayed shipments and broken ETAs into resolved cases instead of email threads.
Challenge
When a shipment slipped, the work scattered: carrier portals, ERP notes, customer emails. By the time someone replied, the customer already knew it was late.
Approach
We designed an agent that owns the exception: read the order, call the carrier, apply policy, take the allowed actions, and only escalate what it cannot close.
Solution
Exceptions are detected, enriched, and actioned automatically. Customers get a revised window. The ERP stays in sync. Ops only sees the cases that still need a person.
Architecture
Event-driven exception pipeline connected to ERP and carrier APIs. Agents execute a bounded action set, with full logging and a human path for the remainder.
Technology
Python, FastAPI, PostgreSQL, Redis, LLM APIs
Outcome
Delivery exceptions stopped living in inboxes. Customers heard back faster, and operations stopped reconstructing the same case from three systems.
Let's build something intelligent.
From the first idea to a production-ready system.