Looking for an Intercom alternative? Here's what to actually evaluate
Most "Intercom alternative" comparisons focus on price. The decision that actually matters is whether the tool fits how your support team already works — here's what to check.
Per-seat pricing is the symptom, not the real problem
Teams start looking for alternatives when a growing support team makes per-seat pricing painful. But the deeper issue is usually that the tool was built for a different team size or workflow than the one you actually have — the pricing just makes that mismatch visible first.
Shared inbox vs. real ticket ownership
A live chat widget and shared inbox get a team most of the way there, but check whether ownership, routing, and SLAs are first-class — not a bolted-on "tickets" tab. That distinction shows up the moment volume grows past what one person can triage manually.
Where AI-drafted replies actually save time
AI-suggested responses only help if they're grounded in your actual knowledge base and past conversations with that customer — a generic reply generator creates more editing work than it saves. Test this with real historical tickets, not the vendor's demo script.
What we built TezoDesk around
TezoDesk keeps the live chat and shared inbox experience teams already know from tools like Intercom, without the per-seat cost curve — and AI-drafted replies are grounded in your own knowledge base and customer history from day one.
Let's build something intelligent.
From the first idea to a production-ready system.